We believe that good performance in any field depends on a number of interrelated factors as illustrated by this model. In our experience people who excel are not only highly competent, having the skills and knowledge to do the job, they are also confident and committed to their work, to the values of their organisation, and to achieving quality results. In addition, good performance involves paying attention to the context in which the work is taking place and the people involved, and responding situationally. That is, appropriately adapting style and approach to achieve optimum results from different people and different situations. We address all of these areas in our work.

We aim to work in partnership with our clients, and our projects typically follow the following stages:

Stage 1		Stage 2		Stage 3
Diagnosis, Design and Agreement... Identification of key issues through a comprehensive scan; Feedback to sponsors Detailed design of the elements of development Agreement of design success criteria and implementation plan.		Implementation by a process of individual and team interventions, which could include for example... 1:1 coaching 360º feedback processes Management development workshops Team workshops Skills Development events Action Learning Conferences and other large-scale intervention		Evaluation and ongoing continuous improvement... Individual review meetings Team evaluation Cascading of good practice.